La-Z-Boy Inc. is an international company with major distribution throughout North America and annual revenues in excess of $2.3 billion per year. The Phoenix proprietary operation consists of six stores in the Phoenix area with an employee roster of approximately 140+ employees, including 6 store managers and 40 to 60 sales associates. The company prides itself on establishing trust and rapport with customers and building long-term repeat-buyer relationships.
By utilizing the Predictive Index as a leadership tool, the company identified the strengths and challenges of its current employees and were able to place a number of employees in positions better utilizing their abilities. As a result, the employee turnover rate at La-Z-Boy Furniture Galleries, Phoenix, improved 30 to 40 percent.