Case Studies

Building a Loyal and Prosperous Workforce

La-Z-Boy Inc. is an international company with major distribution throughout North America and annual revenues in excess of $2.3 billion per year. The Phoenix proprietary operation consists of six stores in the Phoenix area with an employee roster of approximately 140+ employees, including 6 store managers and 40 to 60 sales associates. The company prides itself on establishing trust and rapport with customers and building long-term repeat-buyer relationships.

By utilizing the Predictive Index as a leadership tool, the company identified the strengths and challenges of its current employees and were able to place a number of employees in positions better utilizing their abilities. As a result, the employee turnover rate at La-Z-Boy Furniture Galleries, Phoenix, improved 30 to 40 percent.

Serving Up an Effective Workforce and Cost Savings

After more than 45 years in the food service franchise business, SUBWAY is one of the most recognizable brands around the globe. With more than 33,000 restaurants in 94 countries, one of the world’s largest restaurant chains has been consistently ranked the number one Franchise Opportunity by Entrepreneur Magazine (2009, 2010). By introducing the Predictive Index system into their organization, SUBWAY was able to cut costly turnover in half.

Building a Strong Leadership Team Maintains a Tradition of Excellence

Founded as an informal canoe club in 1883, Annapolis yacht club has grown beyond 2000 members today. Their mission is to encourage and support a wide range of boating activities, while maintaining a tradition of excellence in the quality of both services and facilities for the recreational and social use of its members. With the help of PI , Annapolis Yacht Club build a successful leadership team and played a major part in the significant turnaround in their member satisfaction and overall success of the club.

Finding & Retaining The Right Sales People

Founded in 1930 by Benjamin Cohen, Benco Dental sells supplies, equipment, and practice consulting to dentists throughout the U.S. Benco has 850 employees in Wilkes Barre, Pennsylvania, as well as in New

England, the South, and the Midwest. By using PI turnover rates have declined by 18%, saving the company over a half million dollars in the costs of hiring, wages, and productivity.

Strong Job Fits Results In 75% Reduction In Turnover

Security State Bank (SSB) is one of the oldest banking institutions in West Texas. Its history began in 1928 in the city of McCamey, Texas, when a small group of investors came together to help the local businesses deal with the challenges they were faced during the Great Depression. SSB’s exclusive commitment to McCamey continued for 60 years until it became clear that expansion was not only important to the bank, but would also be beneficial to surrounding communities. So in 1989 they opened their first branch in Crane, Texas. That was followed by a second branch in 1991 and another five over the next 15 years, with most of the growth concentrated in the last 5 years of that period

Since bringing PI into the bank in 2004, the results are outstanding. By getting the right people in the right jobs they have been able to accomplish more with less.

During this short time period:

Bank assets have increased from $150 million to $200 million
Staff size was reduced by 30%, from 107 in 2003 to 75 employees in 2006
Turnover was reduced by 75% to an industry low of 25%-a far cry from the rate of 100% in 2003.

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